Refund policy

RETURN/EXCHANGE/REFUND & CANCELATION POLICY*

Items may be returned or exchanged within 30 days of purchase.

Free Exchanges: Limit to one per order. If an item(s) with lesser value than the original purchased amount is desired the difference will be dissolved and not refunded. If an item with higher value is desired the difference that is above the original purchased amount will be owed at the time of exchange via an emailed invoice. Cowboy hats are not eligible for a free exchange. If additional exchanges are requested, all shipping costs will be the customers responsibility. Your receipt, order number and tags must accompany your item(s). Merchandise must not be worn, laundered, damaged, or in need of cleaning. Please wear any footwear around your home (on carpet) to be sure they are to your comfort. Once ANY wear appears on the sole of the item, it may not be returned. Leather products, denim (washes) and items with cowhide/fur will vary in color and will be different than product pictures. An item may not be returned based on an unwanted color &/or fur variant. 

Returns & Cancelation: All refunds will have the original cost of shipping as well as a 10% restocking fee deducted from your refund total. Refunds will only be given back to the customers original method of purchase. Exchanged items are not subject to a 10% restocking fee. Your receipt, order number and tags must accompany your item(s). Merchandise must not be worn, laundered, damaged, or in need of cleaning. Please wear any footwear around your home (on carpet) to be sure they are to your comfort. Once ANY wear appears on the sole of the item, it may not be returned. Leather products, denim (washes) and items with cowhide/fur will vary in color and will be different than product pictures. An item may not be returned based on an unwanted color &/or fur variant. An item may be exchanged no more than one time. Please know, as soon as an order is placed, a restocking fee will be deducted from your refund total, even if canceled same day.

FRAGRANCES, BOOT & HAT CARE, CLEARANCE & SALE MERCHANDISE AND GIFT CARDS ARE ALWAYS FINAL SALE. 

SHIPPING 

Most items are processed within 2-3 standard business days and shipped within 3-4 standard business days (Monday through Friday). If your package is missing, please use the tools provided by the carrier to sign up for email or text updates and check in with your local post office as appropriate. If your package still cannot be located please contact us via email at customerservice@backtobasicswesternwear.com. We will do our best to locate your package, however Back to Basic's Western Wear is not responsible for lost & missing items and packages, as well as delays.

Orders over $150 are eligible for free shipping excluding cowboy hats. Some states are also excluded from this offer and are listed below:

  • Alaska
  • American Samoa
  • Micronesia
  • Guam
  • Hawaii
  • Marshall Islands
  • Northern Mariana Islands
  • Palau
  • Puerto Rico
  • U.S. Virgin Islands
  • Armed Forces Americas
  • Armed Forces Europe
  • Armed Forces Pacific

If you are ordering from one of the states listed above: orders over $150 will have a discounted flat rate of $9.95 for shipping. This still excludes cowboy hats.

Shipping rates are subject to change.

We only ship in the United States and do not currently ship to international destinations.

Carrier options are UPS and USPS. Tracking is available through all carriers as well as Shop.

Orders selected for pick-up are to be picked up withing 30 days. If an order is not picked up within 30 days, the item will go back into our stock without the option of a refund.

 PURCHASE TERMS & CONDITIONS*

Items may be returned or exchanged within 30 days of purchase. All refunds & cancelations will have the original cost of shipping as well as a 10% restocking fee deducted from your refund total. Refunds will only be given back to the customers original method of purchase. Exchanged items are not subject to a 10% restocking fee. Your receipt, order number and tags must accompany your item(s). Merchandise must not be worn, laundered, damaged, or in need of cleaning. Please wear any footwear around your home (on carpet) to be sure they are to your comfort. Once ANY wear appears on the sole of the item, it may not be returned. Leather products, denim (washes), jewelry and items with cowhide/fur will vary in color and will be different than product pictures. An item may not be returned based on an unwanted color &/or fur variant. An item may be exchanged no more than one time. 

Free Exchanges: Limit to one per order. If an item(s) with lesser value than the original purchased amount is desired the difference will be dissolved and not refunded. If an item with higher value is desired the difference that is above the original purchased amount will be owed at the time of exchange via an emailed invoice. Cowboy hats are not eligible for a free exchange. If additional exchanges are requested, all shipping costs will be the customers responsibility. Your receipt, order number and tags must accompany your item(s). Merchandise must not be worn, laundered, damaged, or in need of cleaning. Please wear any footwear around your home (on carpet) to be sure they are to your comfort. Once ANY wear appears on the sole of the item, it may not be returned. Leather products, denim (washes) and items with cowhide/fur will vary in color and will be different than product pictures. An item may not be returned based on an unwanted color &/or fur variant. 

FRAGRANCES, BOOT & HAT CARE, CLEARANCE & SALE MERCHANDISE AND GIFT CARDS ARE ALWAYS FINAL SALE.

Other items (in original packaging, new condition, unworn, not laundered, with tags intact) may be exchanged or returned for store credit within the time frame specified below. We do not issue cash refunds. An item cannot be exchanged more than one time. Product availability is subject to change even after an order is placed. If there is any issues regarding product availability, you will be contacted via phone or email and refunded in full.

Sales items cannot be combined with discounts. Discounts and codes cannot be stacked.

HOW TO EXCHANGE/DEFECTS/RETURNS

For easy exchanges, defects and returns use the checklist given below!*

*Please read specifications and stipulations below (under checklist), as stipulations do apply.

  1. To request an exchange, report a defect or request a return, please email us at: customerservice@backtobasicswesternwear.com within the refund time frame (within 30 days of purchase). Include your order number, your name, your phone number, pictures of the item you wish to send back and a brief description of why.
  2. AFTER receiving approval for your exchange, package your item securely and ship it back to us through your carrier of choice. DO NOT use the shoe box or boot box as the shipping box or you will be docked 20% of your refund/exchange credit.* If you receive a refund, the original cost of shipping as well as a 10% restocking fee will be deducted from your refund. Return shipping costs are the buyer’s responsibility. This means you purchase the shipping to return an item to us. Again, customers are responsible for the cost of shipping product to Back to Basics Western Wear. Items must be shipped within 5 business days of approval. 
  3. Ship your item to: Back to Basic's Western Wear, Attn: Internet Returns, 735 Harrisburg Pike, Dillsburg PA 17019
  4. Once we receive and inspect the returned item, we will contact you via phone or email to apply your refund to original payment method or send out an exchanged item if requested. Most exchanges are processed within 2 to 3 business days, if product is available. For any further questions please contact us under our "Contact tab" or email us at customerservice@backtobasicswesternwear.com .
  5. The customer is responsible for paying their own shipping costs for returning and exchanging an item(s). Shipping costs are non-refundable. If you receive a refund, the original cost of shipping as well as a 10% restocking fee will be deducted from your refund.
  6. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

FAQ AND REMINDERS

- To ensure that your boots and or footwear does not show any signs of wear, be sure to walk only on carpeted areas until you are sure they fit properly.

- Returns and exchanges must be reported within 30 days of purchase. Not 30 days after you receive your item. Please read all of the shipping details above before you ship us an item(s)!

- Back to Basic's Western Wear is not responsible for normal wear and tear of products after use. 

- We reserve all rights to refuse exchanges and returns. 

-If you are shipping an item over $75, we highly encourage customers to consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. We are not responsible for any lost items.

- Since leather and fur are natural, organic materials and each piece is essentially one of a kind, please allow for slight leather variations. Leather products and ones with cowhide/fur will vary in color and will be different than product pictures. A leather item may not be returned based on an unwanted color variant (please see example picture below).

- An item cannot be exchanged more than one time. 

- Product availability is subject to change even after an order is placed. If there is any issues regarding product availability, you will be contacted via phone or email and refunded in full.

-Product colors may be different than product images.

SALES TAX

A 6% Pennsylvania sales tax is applied to eligible purchases.