BACK TO BASICS WESTERN WEAR

ONLINE RETURN, EXCHANGE, REFUND & SHIPPING POLICY

(Please see our in-store/main website for specific in-store policies.)

RETURNS & REFUNDS

Items purchased online may be returned or exchanged within 30 days of the confirmed delivery date.

All returns must meet the following requirements:

• Merchandise must be in its original, unused condition with all original tags attached.

• Items must not be worn, washed, damaged, altered, or in need of cleaning.

• Footwear must show absolutely no signs of wear, including on the soles. We strongly recommend trying on footwear indoors on carpeted surfaces only.

• The original receipt or order number must accompany all returns.

• All returns require prior approval from Back to Basics Western Wear.

Refunds & Restocking Fees

• A 10% restocking fee applies to all eligible returns for a monetary refund.

• The original shipping cost is non-refundable and will be deducted from the refund when applicable.

• Refunds will be issued to the original payment method.

• Customers are responsible for return shipping costs unless the return is part of an approved complimentary exchange.

• Returns requested outside the 30-day delivery window will not be accepted, except where required by applicable law.

EXCHANGES

We offer one FREE exchange per online order, subject to the following conditions:

• Free Exchange Shipping: Back to Basics Western Wear will cover shipping costs both ways for the first approved exchange, including return shipping of the original merchandise and shipping of the replacement item.

• One Free Exchange Per Order: The complimentary exchange is limited to one exchange per original online order.

• Exchange Timeframe: Exchange requests must be submitted within 30 days of the confirmed delivery date.

• Merchandise Condition: All merchandise must be in its original, unused condition, with tags attached and no signs of wear, damage, washing, or alterations.

• Higher-Value Exchanges: If the replacement item is of greater value, the customer is responsible for paying the difference. An invoice will be emailed, and payment must be received before the replacement item is shipped.

• Lower-Value Exchanges: If the replacement item is of lesser value, the remaining difference will be issued as store credit. No monetary refund will be issued for the difference.

• Cowboy Hats: Cowboy hats are excluded from complimentary exchange shipping. All applicable shipping costs are the customer's responsibility.

• Select regions are excluded from complimentary exchange shipping. Customers located in these regions are responsible for applicable return and replacement shipping costs.

  Excluded destinations include Alaska, Hawaii, U.S. territories, Freely Associated States, and military APO/FPO/DPO addresses, as outlined in our Shipping Policy.

• Additional Exchanges: Any additional exchange requests, if approved, will be subject to shipping costs paid by the customer. An individual item may only be exchanged once.

• Restocking Fees: Exchanges are not subject to the 10% restocking fee.

All exchanges require prior approval and are subject to product availability and the conditions outlined in this policy.

FINAL SALE ITEMS

The following items are FINAL SALE and are not eligible for returns, refunds, exchanges, or store credit:

• Fragrances

• Boot and hat care products

• Clearance merchandise

• Sale merchandise

• Gift cards

• Shaped or customized hats

All final-sale restrictions are subject to applicable law.

HOW TO REQUEST A RETURN, EXCHANGE OR REPORT A DEFECT

Step 1: Contact Customer Service

Email customerservice@backtobasicswesternwear.com within 30 days of the confirmed delivery date.

Please include:

• Your full name

• Order number

• Phone number

• Photos of the merchandise

• A brief explanation of the return, exchange, or defect request

Step 2: Await Approval

All returns and exchanges must be approved before merchandise is shipped back.

Once approved, items must be shipped within 5 business days.

Step 3: Package & Ship Your Merchandise

Items must be securely packaged in an appropriate outer shipping box.

Do not use the original boot box or shoe box as the shipping box. Returns or exchanges shipped using the original product box as the outer shipping container will be subject to a 20% deduction from the refund or exchange credit.

Ship approved returns to:

Back to Basics Western Wear
Attn: Internet Returns
735 Harrisburg Pike
Dillsburg, PA 17019

Customers are responsible for the cost of shipping merchandise back to our store, except for approved complimentary exchanges.

We strongly recommend using a trackable shipping service and purchasing shipping insurance, particularly for merchandise valued over $75. Back to Basics Western Wear is not responsible for return packages lost in transit.

Step 4: Inspection & Processing

Once merchandise is received, it will be inspected to confirm that it meets our return or exchange requirements.

• Approved refunds will be issued to the original payment method, less applicable fees.

• Approved exchanges will typically be processed within 2–3 business days, subject to product availability.

• Replacement delivery times will vary based on location and carrier.

SHIPPING POLICY

Order Processing & Delivery

• Most orders are processed within 1-2 standard business days.

• Orders are generally shipped within 2-3 standard business days, Monday through Friday.

• Processing and shipping timelines are estimates and may vary based on product availability, holidays, or other circumstances.

• We ship through UPS and USPS.

• Tracking information is available through the shipping carrier and, when applicable, the Shop app.

Free Shipping Eligibility

Orders totaling $150 or more qualify for free standard shipping within eligible U.S. destinations, excluding cowboy hats.

The following destinations are excluded from the standard free shipping offer:

• Alaska

• American Samoa

• Federated States of Micronesia

• Guam

• Hawaii

• Marshall Islands

• Northern Mariana Islands

• Palau

• Puerto Rico

• U.S. Virgin Islands

• Armed Forces Americas (AA)

• Armed Forces Europe (AE)

• Armed Forces Pacific (AP)

Orders of $150 or more shipping to the destinations listed above qualify for a discounted flat shipping rate of $9.95, excluding cowboy hats.

Shipping rates are subject to change.

Shipping Restrictions

Back to Basics Western Wear currently ships only to eligible U.S. destinations and does not offer international shipping.

Lost, Missing or Delayed Packages

If your package is delayed or missing, we recommend checking your tracking information, signing up for carrier notifications, and contacting your local carrier office.

If you are unable to locate your package, please contact customerservice@backtobasicswesternwear.com.

We will make reasonable efforts to assist in locating missing shipments. Back to Basics Western Wear is not responsible for carrier delays or lost or missing packages to the extent permitted by applicable law.

NATURAL MATERIAL & PRODUCT VARIATIONS

Leather, denim washes, jewelry, cowhide, fur, and other natural materials may vary in color, texture, pattern, and appearance.

Due to these natural variations, the merchandise received may differ from product photographs or other examples.

Natural color, pattern, and material variations are not considered defects and are not grounds for a return or exchange based solely on an unwanted variation.

Product colors may also appear differently depending on lighting, photography, and screen settings.

DEFECTIVE MERCHANDISE

Customers who believe they have received defective merchandise should contact us at customerservice@backtobasicswesternwear.com with their order number, photographs, and a description of the issue.

All defect claims are subject to inspection and review.

Normal wear and tear, accidental damage, misuse, and improper care are not considered manufacturing defects.

Nothing in this policy limits any rights or remedies provided by applicable law.

ADDITIONAL TERMS & CONDITIONS

• All returns and exchanges are subject to inspection and approval.

• Back to Basics Western Wear reserves the right to refuse returns or exchanges that do not meet the conditions of this policy, subject to applicable law.

• Merchandise may only be exchanged once.

• Promotional discounts and coupon codes cannot be combined unless otherwise stated.

• Product availability is subject to change, even after an order has been placed.

• If an ordered item becomes unavailable and cannot be fulfilled, the customer will be contacted and refunded for the unavailable merchandise.

• Special orders are available in-store only and are governed by our separate In-Store Special Order Policy.

• This policy applies to online purchases only. In-store purchases are subject to our separate In-Store Return, Exchange & Refund Policy.

SALES TAX

Applicable sales tax will be calculated and collected based on the shipping destination and relevant tax requirements. Pennsylvania's general state sales tax rate is 6%, with additional local taxes applying where required.

CUSTOMER SERVICE

For questions regarding online purchases, returns, exchanges, shipping, or product concerns, please contact:

Email: customerservice@backtobasicswesternwear.com

*Phone: (717)432-2668

*Please know this number will direct you to our in-store location. An associate will re-direct you to the email above for help with an online order.

Back to Basics Western Wear
735 Harrisburg Pike
Dillsburg, PA 17019

All terms are subject to applicable federal and state laws.