Terms of service

PURCHASE TERMS & CONDITIONS*

Items may be returned or exchanged within 30 days of purchase. All refunds will have the original cost of shipping as well as a 10% restocking fee deducted from your refund total. Refunds will only be given back to the customers original method of purchase. Exchanged items are not subject to a 10% restocking fee. Your receipt, order number and tags must accompany your item(s). Merchandise must not be worn, laundered, damaged, or in need of cleaning. Please wear any footwear around your home (on carpet) to be sure they are to your comfort. Once ANY wear appears on the sole of the item, it may not be returned. Leather products, denim (washes), jewelry and items with cowhide/fur will vary in color and will be different than product pictures. An item may not be returned based on an unwanted color &/or fur variant. An item may be exchanged no more than one time. Please know, as soon as an order is placed, a restocking fee will be deducted from your refund total, even if canceled same day.

FRAGRANCES, BOOT & HAT CARE, CLEARANCE & SALE MERCHANDISE AND GIFT CARDS ARE ALWAYS FINAL SALE. 

Other items (in original packaging, new condition, unworn, not laundered, with tags intact) may be exchanged or returned for store credit within the time frame specified below. We do not issue cash refunds. An item cannot be exchanged more than one time. Product availability is subject to change even after an order is placed. If there is any issues regarding product availability, you will be contacted via phone or email and refunded in full.

  1. For easy exchanges, defects and returns use the checklist given below!*

    *Please read specifications and stipulations below (under checklist), as stipulations do apply.

    1. To request an exchange, report a defect or request a return, please email us at: customerservice@backtobasicswesternwear.com within the refund time frame (within 30 days of purchase). Include your order number, your name, your phone number, pictures of the item you wish to send back and a brief description of why.
    2. AFTER receiving approval for your exchange, package your item securely and ship it back to us through your carrier of choice. DO NOT use the shoe box or boot box as the shipping box or you will be docked 20% of your refund/exchange credit.* If you receive a refund, the original cost of shipping as well as a 10% restocking fee will be deducted from your refund. Return shipping costs are the buyer’s responsibility. This means you purchase the shipping to return an item to us. Again, customers are responsible for the cost of shipping product to Back to Basics Western Wear. Items must be shipped within 5 business days of approval. 
    3. Ship your item to: Back to Basic's Western Wear, Attn: Internet Returns, 735 Harrisburg Pike, Dillsburg PA 17019
    4. Once we receive and inspect the returned item, we will contact you via phone or email to apply your refund to original payment method or send out an exchanged item if requested. Most exchanges are processed within 2 to 3 business days. For any further questions please contact us under our "Contact tab" or email us at customerservice@backtobasicswesternwear.com
    5. The customer is responsible for paying their own shipping costs for returning an item(s). Shipping costs are non-refundable. If you receive a refund, the original cost of shipping as well as a 10% restocking fee will be deducted from your refund. Refunds will only be given back to the customers original method of purchase.
    6. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.