Shipping policy
Most items are processed within 2-3 standard business days and shipped within 3-4 standard business days (Monday through Friday). If your package is missing, please use the tools provided by the carrier to sign up for email or text updates and check in with your local post office as appropriate. If you package still cannot be located please contact us via email at customerservice@backtobasicswesternwear.com. We will do our best to locate your package, however Back to Basic's Western Wear is not responsible for lost & missing items and packages, as well as delays.
Orders over $150 are eligible for free shipping excluding cowboy hats. Some states are also excluded from this offer and are listed below:
- Alaska
- American Samoa
- Micronesia
- Guam
- Hawaii
- Marshall Islands
- Northern Mariana Islands
- Palau
- Puerto Rico
- U.S. Virgin Islands
- Armed Forces Americas
- Armed Forces Europe
- Armed Forces Pacific
If you are ordering from one of the states listed above: orders over $150 will have a discounted flat rate of $9.95 for shipping. This still excludes cowboy hats.
Shipping rates are subject to change.
We only ship in the United States and do not currently ship to international destinations.
Carrier options are UPS and USPS. Tracking is available through all carriers as well as Shop.
Orders selected for pick-up are to be picked up withing 30 days. If an order is not picked up within 30 days, the item will go back into our stock without the option of a refund.