Shipping policy

Most items are processed within 1-2 standard business days and shipped within 2-3 standard business days (Monday through Friday). If your package is missing, please use the tools provided by the carrier to sign up for email or text updates and check in with your local post office as appropriate. If you package still cannot be located please contact us via email at customerservice@backtobasicswesternwear.com. We will do our best to locate your package, however Back to Basic's Western Wear is not responsible for lost & missing items and packages, as well as delays.

SHIPPING POLICY

Order Processing & Delivery

  • Most orders are processed within 1-2 standard business days.

  • Orders are generally shipped within 2-3 standard business days, Monday through Friday.

  • Processing and shipping timelines are estimates and may vary based on product availability, holidays, or other circumstances.

  • We ship through UPS and USPS.

  • Tracking information is available through the shipping carrier and, when applicable, the Shop app.

Free Shipping Eligibility

Orders totaling $150 or more qualify for free standard shipping within eligible U.S. destinations, excluding cowboy hats.

The following destinations are excluded from the standard free shipping offer:

  • Alaska

  • American Samoa

  • Federated States of Micronesia

  • Guam

  • Hawaii

  • Marshall Islands

  • Northern Mariana Islands

  • Palau

  • Puerto Rico

  • U.S. Virgin Islands

  • Armed Forces Americas (AA)

  • Armed Forces Europe (AE)

  • Armed Forces Pacific (AP)

Orders of $150 or more shipping to the destinations listed above qualify for a discounted flat shipping rate of $9.95, excluding cowboy hats.

Shipping rates are subject to change.

Shipping Restrictions

Back to Basics Western Wear currently ships only to eligible U.S. destinations and does not offer international shipping.

Lost, Missing or Delayed Packages

If your package is delayed or missing, we recommend checking your tracking information, signing up for carrier notifications, and contacting your local carrier office.

If you are unable to locate your package, please contact customerservice@backtobasicswesternwear.com.

We will make reasonable efforts to assist in locating missing shipments. Back to Basics Western Wear is not responsible for carrier delays or lost or missing packages to the extent permitted by applicable law.

Orders selected for pick-up are to be picked up withing 30 days. If an order is not picked up within 30 days, the item will go back into our stock without the option of a refund.